Shipping policy

Shipping Policy

At Sulax Wholemart, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for complete details.

1. Shipping Methods

We offer the following shipping options to meet your needs:

  • Standard Delivery
  • Express Delivery
  • Same Day Delivery (Same day, where available)

Shipping availability may vary depending on your location and product type.

2. Delivery Timeframes

Estimated delivery times are as follows:

  • Standard Delivery: 3–5 business days
  • Express Delivery: 1–2 business days
  • Same Day Delivery: Same day (for eligible locations and orders placed before cutoff time)

Please note that delivery timelines are estimates and may vary due to location, weather, or unforeseen circumstances.

3. Shipping Costs

  • Standard Shipping: FREE (on eligible orders)
  • Express Shipping: Calculated at checkout
  • Same Day Delivery: Additional charges may apply

Shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.

4. Order Processing Time

  • Orders are typically processed within 24 hours of confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Bulk or wholesale orders may require additional processing time.

5. Tracking Information

  • Once your order is shipped, you will receive a tracking link via email or SMS.
  • You can use this link to monitor your shipment in real time.
  • If you do not receive tracking details, please contact us at Sulaxwholemart@gmail.com.

6. Delivery Issues and Delays

While we strive to deliver on time, delays may occur due to:

  • High order volumes
  • Weather conditions
  • Logistics or courier partner issues

In case of delays or delivery issues:

Please ensure your shipping address and contact details are accurate to avoid delivery problems.

7. International Shipping

  • International shipping is [Available / Not Available]
  • If available:
    • Delivery timelines may vary depending on destination
    • Additional customs duties, taxes, or import fees may apply
    • Customers are responsible for any such charges

8. Undelivered Packages

  • If a package is returned due to incorrect address or failed delivery attempts, we may contact you for re-shipping.
  • Additional shipping charges may apply for re-delivery.

At Sulax Wholemart, we aim to provide a smooth and reliable delivery experience. If you have any questions or need help with your order, feel free to contact us at Sulaxwholemart@gmail.com.