Refund policy

Return & Refund Policy

At Sulax Wholemart, we strive to ensure customer satisfaction with every order. If you are not fully satisfied, we’re here to help with a simple and fair return and refund process.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The product is unused, unopened, and in its original packaging
  • The return request is made within the allowed timeframe

All returns are subject to verification and approval by our team.

2. Return Timeframe

  • Returns must be requested within Same Day of delivery
  • Requests made after this period may not be accepted

To initiate a return, contact us at Sulaxwholemart@gmail.com with your order details.

3. Refund Process & Timing

  • Once your return is approved and the product is received/verified, the refund will be processed
  • Refunds will be issued to the original payment method
  • Refunds are typically completed within 24 HOURS REFUND after approval

Processing times may vary depending on your bank or payment provider.

4. Exchange Options

  • We offer exchanges for damaged, defective, or incorrect items
  • Exchanges are subject to product availability
  • If the requested item is unavailable, a refund will be issued instead

5. Damaged or Defective Products

  • If you receive a damaged or defective product, please notify us within Same Day
  • Share clear photos/videos as proof for quick resolution
  • We will arrange a replacement or refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food items, groceries)
  • Opened or used products
  • Items without original packaging
  • Products marked as non-returnable or final sale

7. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect product), we will bear the return shipping cost
  • For other eligible returns, shipping charges may be deducted from the refund or charged to the customer

8. Cancellation Policy

  • Orders can be canceled before they are shipped
  • Once shipped, cancellations may not be possible and the return policy will apply

At Sulax Wholemart, we are committed to making your shopping experience reliable and hassle-free. If you need any assistance, feel free to reach out to us at Sulaxwholemart@gmail.com.